TrueWebWorks.com
Last Updated: March 12, 2026
TrueWebWorks.com ("Company", "we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services. By using our website or subscribing to our services, you agree to the practices described in this policy.
We collect the following types of information when you interact with our website and services: Personal Information You Provide: When you create an account, subscribe to a plan, or fill out an intake form, we collect your name, email address, phone number (if provided), business name, and any other information you submit through our platform. Payment Information: When you subscribe to a plan, your payment details (credit card number, billing address) are collected and processed securely by our third-party payment processor, Stripe. We do not store your full credit card number on our servers. Website Content: Any text, images, logos, or other materials you submit through our intake form or dashboard for the purpose of building your website. Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. Cookies and Tracking: We use cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. See Section 6 for details.
We use the information we collect for the following purposes: To provide and manage our services, including building and hosting your website. To process payments and manage your subscription. To communicate with you about your account, project status, and service updates. To respond to your questions, messages, and support requests. To improve our website, services, and customer experience. To send important service-related notices, such as billing reminders and policy updates. To comply with legal obligations and enforce our Terms and Conditions. To detect and prevent fraud, abuse, or security incidents.
All payment transactions are processed through Stripe, a PCI-compliant third-party payment processor. When you provide payment information, it is transmitted directly to Stripe using industry-standard encryption (TLS/SSL). We receive limited payment details from Stripe (such as the last four digits of your card and expiration date) for record-keeping purposes, but we never have access to your full card number. Stripe's privacy policy governs how they handle your payment data. You can review it at https://stripe.com/privacy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business, including: Stripe — for payment processing. Hosting providers — for website hosting and infrastructure. Email service providers — for sending transactional emails. Analytics providers — for understanding website usage. These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us. We may also disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users.
We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data by contacting us (see Section 10). Please note that some information may be retained in backups or logs for a limited time even after deletion.
Our website uses cookies — small text files stored on your device — to provide essential functionality. We use the following types of cookies: Essential Cookies: Required for the website to function properly, including session cookies that keep you logged in and remember your preferences. These cannot be disabled. Analytics Cookies: Help us understand how visitors use our website so we can improve it. These collect anonymized data such as pages visited and time on site. You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent parts of the website from functioning correctly.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission (SSL/TLS), secure password hashing, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights regarding your personal information: Access: You can request a copy of the personal data we hold about you. Correction: You can request that we correct inaccurate or incomplete information. Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations). Portability: You can request a copy of your data in a structured, machine-readable format. Opt-Out: You can opt out of non-essential communications by contacting us. To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe we have collected information from a minor, please contact us immediately.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: hello@truewebworks.com or through our website at truewebworks.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.